Training Terms of Service

Anglian Dog Works Training Terms of Service

By booking any of Anglian Dog Works’ services, you are agreeing to be bound by the following Terms and Conditions. Anglian Dog Works reserves the right to update these terms from time to time without notification.

Services include, but are not limited to: courses, workshops, club sessions, private training sessions (121s), done-for-you training, collaborative sessions, initial consultations, and online coaching and training calls.

 

Non-attendance, Changing or Cancelling an Appointment

If you cannot attend an appointment at the time, date and location stated when originally booked:

  • More than 72 hours in advance: You can amend the appointment yourself using the “Change/Cancel Appointment” button found in your original booking confirmation email.

  • Within 72 hours of the appointment: Please email info@angliandogworks.com as soon as possible.


Credit

When cancelling a booking made via Gymcatch, a non-cash refund is automatically credited to your account. This may be:

  • Credited to the bundle or pass used to make the booking, or

  • A single class pass gifted to your account to be redeemed within 10 weeks of issue.

This enables you to book an alternative session.


Rescheduling and Cancellation Policy

Courses and Workshops

Courses and workshops:

 

More than 14 calendar days prior to the appointment

Within 14 calendar days of the session

Within 7 calendar days of the session

Cancellation

✔

✖

✖

Rescheduling

✔

✔

✖

Policy

Cancellations made more than 14 calendar days prior to the appointment may be rescheduled or refunded at no additional cost.

Cancellations made within 14 calendar days of the session may be rescheduled at no additional cost, but no fees will be refunded.

Cancellation made within 7 days of the session occurring will be subject to payment of the full cost of the lesson, and no fees will be refunded as it is difficult to fill spaces with short notice.

 

Other services, including, but not limited to Private Training Sessions, Agility Clubs and Masterclasses:

 

More than two calendar days prior to the appointment

Within 48 hours of the session

Within 24 hours of the session

Cancellation

✔

✖

✖

Rescheduling

✔

✔

✖

Policy

Cancellations made more than two calendar days before the appointment may be rescheduled or credited at no additional cost.

Cancellations made within 48 hours of the session may be rescheduled at no additional cost, but no fees will be refunded.

Cancellations made within 24 hours of the session will incur the full cost of the lesson, with no refund or credit offered.

 

  1. Anglian Dog Works reserves the right to cancel or reschedule an appointment. 
  2. In the event that appointments need to be rescheduled by Anglian Dog Works to a different time on the same day to avoid dangerous conditions, you will be notified by email with as much advanced warning as possible.  
  3. In the event that appointments need to be cancelled by Anglian Dog Works due to dangerous conditions, you will be notified by email with as much advanced warning as possible. 
  4. Anglian Dog Works reserve the right to cut a lesson short if the trainer feels that’s best for the dog’s welfare such as adverse weather conditions and understand if owners make that decision for their dog too.

 

Variations to Services Provided

Anglian Dog Works reserves the right to adjust the content, format, or length of a session at any time to best meet the needs of the dog and handler on the day. This includes, but is not limited to:

  • Altering the original lesson plan to reflect the current stage of training.

  • Delivering notes and feedback verbally during the session, instead of via video or written follow-up.

  • Shortening or adapting lessons based on the dog’s physical or emotional welfare (e.g. in cases of fatigue, stress, or weather concerns).

Owners are welcome to make similar welfare-based decisions for their dog. If a session is ended early under such circumstances, no refunds or credit will be issued, as trainer time and resources have already been allocated.

Follow-up materials such as videos or written training plans are not guaranteed and are issued at the trainer’s discretion depending on session goals and outcomes.


Group Class Attendance

  • In group sessions, your payment secures your place for the duration of the course.

  • If you are unable to attend a class, you agree to forfeit that session. No refunds or credits are available for missed classes.

  • Places cannot be transferred to another session as class content and attendee numbers are fixed.

Each week of the course has a different theme, so if you miss a session, you won’t fall behind. However, you are welcome to book a 121 to cover specific objectives or goals — please contact Emma directly.

Suitability and Safety in Group Settings

  • Dogs attending group courses or workshops must be comfortable working around other dogs off-lead.

  • Dogs that cannot be reliably recalled away from others must be kept on a lead or long line, unless separated by a fence.

  • This prevents rehearsal of unwanted behaviour and helps maintain a positive experience for all attendees.

    For example, giving other attendees the space they may need to feel settled and confident at group training (such as those with anxious or reactive dogs).

  • Dogs must be up-to-date with vaccinations. If your dog has or may have a contagious condition (e.g. kennel cough), you must inform us via email prior to your session.

  • If your dog has shown aggression or has bitten another dog or person, you MUST inform us in advance by emailing info@angliandogworks.com.

  • Dogs showing any pain or discomfort should be seen by a vet before attending.

  • All dogs remain the responsibility of their handler at all times.

  • Handlers are expected to clean up after their dog and take poo bags away with them.

  • Bitches in season cannot attend group sessions with males. Handlers may attend without their dog in this case.

  • Children under 18 must be accompanied by an adult at all times.

Agility-Specific Requirements

  • Dogs must be free of hip/elbow dysplasia or genetic predispositions to musculoskeletal conditions (e.g. OCD).

 

Weather Policy

  • Appointments are not normally cancelled due to inclement weather. Dogs need exercise regardless of rain, and training continues unless safety is compromised.

  • In hot weather (24°C or above), Anglian Dog Works will assess session viability using:

    • PetPlan’s guidance (see Appendix Image 1)

    • Shade availability and site conditions

  • Handlers must bring hot weather essentials

    (Click here for more guidance).

    .

If a session needs to be rescheduled to a different time on the same day, or cancelled entirely due to extreme weather, we will provide notice via email with as much advance warning as possible.

 

Photography and Video

Photos and videos may be taken during sessions for marketing purposes. By agreeing to these terms, you authorise Anglian Dog Works and any attending photographer to use these images and recordings.

These may be used in materials such as social media posts, website content, and promotional videos.

You may withdraw consent at any time by emailing: info@angliandogworks.com


Data Protection

  • Your contact information may be used to communicate with you about your bookings.

  • We collect relevant information about your dog to ensure tailored training.

  • All data is stored securely and accessed only by Anglian Dog Works.

  • We do not share your information with third parties without your consent.

 

Disclaimer

While every effort is made to ensure training remains safe and supportive, Anglian Dog Works cannot be held liable for:

  • Any damage to property

  • Any injury to dog, animal, or person during or after training

  • Any injury sustained while implementing training techniques at home

Owners agree to indemnify and hold Anglian Dog Works harmless against all losses, claims, costs, or legal fees that may arise before, during, or after training.

Owners are responsible for all veterinary costs, regardless of how they arise.

     

    COVID-19 - ADDITIONAL TERMS AND CONDITIONS 

    If you are displaying any symptoms of COVID-19, if you are waiting on the results of a COVID-19 test or have been asked to self isolate please do not attend your session.


    Breach of Terms & Safety

    Anglian Dog Works reserves the right to terminate a session, or remove a participant from a course or service without refund if these Terms and Conditions are breached.

    This includes, but is not limited to:

    • Bringing a dog that poses a safety risk to others (including people or dogs),

    • Using harsh or aversive training methods, or

    • Behaving in a way that is disruptive or inappropriate.

    Any decisions made in the interest of safety and welfare are final and made at the sole discretion of the trainer.

    Owners remain fully responsible for their dog’s behaviour at all times and must inform the trainer in advance of any history of aggression, behavioural concerns, or special requirements.

    APPENDIX

    Petplan's guidance

    Image 1: PetPlan Guidance, source: https://www.petplan.com.au/blog/dogs/how-hot-is-too-hot/