Training Terms of Service
Anglian Dog Works Training Terms of Service
Last updated: 23/5/26
Quick Summary
- Most sessions can usually be rescheduled with sufficient notice
- Group classes and workshops have separate cancellation terms
- Dog welfare and safety always take priority
- Training guarantees apply only to eligible programmes
- Owners remain responsible for their dog at all times
By booking any Anglian Dog Works service, you agree to the following Terms and Conditions. Anglian Dog Works may update these terms from time to time. The latest version will always be available on this page.
Services include, but are not limited to: courses, workshops, club sessions, private training sessions (121s), done-for-you training, collaborative sessions, consultations, online coaching and training calls.
Non-attendance, Changing or Cancelling an Appointment
If you cannot attend a booked appointment:
- More than 72 hours before your appointment: You can amend your booking using the “Change/Cancel Appointment” button in your confirmation email.
- Within 72 hours of your appointment: Please contact us as soon as possible via info@angliandogworks.com
Credit
When cancelling a Gymcatch booking, a non-cash refund may automatically be credited to your account.
- Credited back to the original bundle or pass used
- Issued as a single class pass redeemable within 10 weeks
This allows you to rebook an alternative session.
Booking & Package Specific Terms
- The online calendar displays availability up to 80 days in advance
- Certificate codes expire 28 days after issue if sessions are not booked. Reactivation is not guaranteed and remains at Anglian Dog Works’ discretion.
- Appointment space is reserved for each intake period. Dates beyond the reserved intake window may be released to future onboarding groups.
- Packages remain valid for 60 days from the first in-person session. Unused sessions expire after this period.
- Booking early provides the widest appointment availability.
Rescheduling & Cancellation Policy
Courses & Workshops
| Timing | Cancellation | Rescheduling | Policy |
|---|---|---|---|
| More than 14 calendar days before the session | ✔ | ✔ | Sessions may be cancelled, refunded or rescheduled at no additional cost. |
| Within 14 calendar days of the session | ✖ | ✔ | Sessions may be rescheduled, but refunds are not available. |
| Within 7 calendar days of the session | ✖ | ✖ | Session fees remain payable due to limited notice available to refill spaces. |
Private Sessions, Clubs & Other Services
| Service Type | More than 72 hours | Within 72 hours | No Attendance |
|---|---|---|---|
| Private Training Sessions, Agility Clubs, Masterclasses and similar services | May be rescheduled at no additional cost | Existing appointment remains OR a new booking may be made at full cost | Session is forfeited and no refund or credit will be issued |
No-Shows (Did Not Attend / DNAs)
Failure to attend a booked session without cancellation will be treated as a cancellation and the session will be forfeited.
Weather Policy
Training sessions usually continue in standard UK weather conditions unless safety or welfare may be compromised.
In hot weather (24°C and above), Anglian Dog Works assesses:
- PetPlan guidance
- Shade availability
- Surface temperatures
- Site conditions
- Dog welfare requirements
If a session needs to be moved to a cooler time on the same day, or cancelled due to extreme weather, we will provide as much notice as possible. Communication may be sent via WhatsApp, email, Gymcatch messaging, or other appropriate contact methods depending on the booking type.
Please be aware that schedule changes require significant behind-the-scenes admin and rearranging, so prompt replies are greatly appreciated where changes are required.
Unless you hear otherwise, please assume your session is running as scheduled and arrive prepared for the weather conditions on the day with suitable hot weather essentials for both you and your dog.
Click here for hot weather guidance
Image: PetPlan guidance on safe temperatures for dogs.
Suitability & Safety in Group Settings
- Dogs attending group sessions should be comfortable around other dogs
- Dogs unable to reliably recall away from others must remain on lead or long line unless safely separated
- Dogs must be up-to-date with vaccinations
- If your dog has a contagious condition, please contact us before attending
- If your dog has shown aggression or bitten another person or dog, you MUST inform us in advance.
- Failure to disclose known behavioural risks may result in removal from services without refund
- Dogs showing pain or discomfort should be assessed by a vet before attending
- Handlers remain responsible for their dogs at all times
- Handlers must clean up after their dogs and remove waste from site
- Bitches in season cannot attend mixed group sessions
- Children under 18 must be supervised by an adult
Variations to Services Provided
Anglian Dog Works may adjust the content, structure or duration of sessions to best support the dog and handler on the day.
This may include:
- Changing the lesson plan
- Providing verbal rather than written feedback
- Shortening sessions for welfare reasons
- Adapting exercises due to weather, fatigue or stress
Follow-up materials such as videos or written training plans are not guaranteed and remain at trainer discretion.
Photography & Video
Photos and videos may be taken during sessions for marketing, educational and promotional purposes.
These may appear on:
- Social media
- The Anglian Dog Works website
- Promotional materials
Consent may be withdrawn at any time by emailing info@angliandogworks.com
Training Guarantee & Client Commitment
Selected programmes include a 60-day satisfaction guarantee.
To remain eligible, clients must actively engage with the programme for at least 80% of the 60-day period.
Meaningful engagement includes:
- Attending sessions
- Implementing training guidance
- Communicating consistently
- Submitting updates where applicable
- Following the agreed training plan
Refund requests are reviewed case-by-case using participation and communication records.
Group classes and one-off sessions are excluded unless explicitly stated otherwise.
Force Majeure
Anglian Dog Works shall not be held liable for delays, cancellations or changes caused by circumstances outside reasonable control, including but not limited to:
- Severe weather
- Illness
- Vehicle breakdown
- Venue restrictions
- Supplier disruption
- Emergencies or unforeseen events
Illness & Contagious Conditions
If you or anyone in your household is experiencing symptoms of a contagious illness, please do not attend your session and contact us as soon as possible.
Disclaimer
While every effort is made to maintain safe and supportive training environments, Anglian Dog Works cannot be held liable for:
- Damage to property
- Injury to dogs, animals or people
- Injuries sustained while implementing training techniques
Owners remain responsible for veterinary costs and for their dog’s behaviour at all times.
Nothing in these Terms excludes liability where exclusion is not permitted by law.
Breach of Terms & Safety
Anglian Dog Works may terminate sessions or remove participants from services where these Terms are breached.
This includes:
- Unsafe or aggressive dogs
- Harsh or aversive training methods
- Disruptive or inappropriate behaviour
Any decisions made in the interests of welfare and safety are final.
Contact Us
If you have questions regarding these Terms of Service, please contact:
Email: info@angliandogworks.com