Training Terms of Service

Anglian Dog Works Training Terms of Service

By booking any of Anglian Dog Works’ services, you are agreeing to be bound by the following Terms and Conditions; Anglian Dog Works reserves the right to change these training terms from time without notification.

Services include, but are not limited to courses, workshops, club sessions, 121s, initial consultations and training calls.

Non-attendance, Changing or Cancelling an Appointment:

If you cannot attend an appointment at the time, date and location stated when originally booked up until 72 hours before the appointment, amendments can be done yourself using the Change/Cancel Appointment button that can be found at the bottom of your ‘New Appointment’ emails that are sent out at the time of booking as confirmation.

If the appointment is within 72 hours and you cannot make the changes yourself, please email info@angliandogworks.com as soon as possible.

Credit

When cancelling a booking made on Gymcatch, a non-cash refund is automatically credited to your account in the form of credit to the bundle or pass used to make the booking or by gifting a single class pass to be redeemed within 10 weeks of the issue date. This enables you to book an alternative session.

Courses and workshops:

	More than 14 calendar days prior to the appointment	Within 14 calendar days of the session	Within 7 calendar days of the session
Cancellation	✔	✖	✖
Rescheduling	✔	✔	✖
Policy	Cancellations made more than 14 calendar days prior to the appointment may be rescheduled or refunded at no additional cost.	Cancellations made within 14 calendar days of the session may be rescheduled at no additional cost, but no fees will be refunded.	Cancellation made within 7 days of the session occurring will be subject to payment of the full cost of the lesson, and no fees will be refunded as it is difficult to fill spaces with short notice.

Other services, including, but not limited to Private Training Sessions, Agility Clubs and Masterclasses:

	More than two calendar days prior to the appointment	Within 48 hours of the session	Within 24 hours of the session
Cancellation	✔	✖	✖
Rescheduling	✔	✔	✖
Policy	Cancellations made more than two calendar days before the appointment may be rescheduled or credited at no additional cost.	Cancellations made within 48 hours of the session may be rescheduled at no additional cost, but no fees will be refunded.	Cancellations made within 24 hours of the session will incur the full cost of the lesson, with no refund or credit offered.

Anglian Dog Works reserves the right to cancel or reschedule an appointment.
In group sessions, there is a limit to the number of dogs/handlers per session. For this reason, your payment will reserve your place in the class for the duration of that course or session. If you are unable to attend any class within a course, you agree to forfeit the session/s. Anglian Dog Works is obligated to run the class in your absence and is unable to re-allocate your place to another client. For this reason, no credit or refunds will be offered for group classes you do not attend.
It is not possible to transfer a session because the class content is designed for a set number of attendees, and I am mindful that the existing clients booked in for those times/dates have enough turns.

Each week of the course has a theme, so if you miss a session of your block, you won't find yourself behind the rest of the group when you return. However, if you want to book a 121, to cover any course objectives you don’t want to miss or any other goals you are working towards, contact Emma directly.

Weather

Inclement weather: As a rule of thumb, appointments are not cancelled due to inclement weather; Anglian Dog Work's view is your dogs will need exercise that day and we will be there to provide training as an option.
Hot weather: When the weather forecast is 24 degrees or over when a session is due to be held Anglian Dog Works will make an assessment in relation to the dogs' welfare on whether sessions will go ahead making reference to PetPlan's guidance (Image 1, appendix) and evaluations such as the shade available on site. Handlers must bring their own hot weather essentials (Click here for more guidance).
In the event that appointments need to be rescheduled by Anglian Dog Works to a different time on the same day to avoid dangerous conditions, you will be notified by email with as much advanced warning as possible.
In the event that appointments need to be cancelled by Anglian Dog Works due to dangerous conditions, you will be notified by email with as much advanced warning as possible.
Anglian Dog Works reserve the right to cut a lesson short if the trainer feels that’s best for the dog’s welfare such as adverse weather conditions and understand if owners make that decision for their dog too.

Measures to ensure training remains a fun and positive experience for all

For workshops and courses, dogs must be suited to working in a group setting and off-lead.
Dogs that cannot be reliably recalled away from other dogs must be kept under control by keeping hold of them using a lead or long line in all group situations unless separated by a fence.

This prevents them from making mistakes and rehearsing the wrong behaviour.

Plus, gives other attendees the space they may need to feel settled and confident at group training (such as those with anxious or reactive dogs).
Dogs joining groups must be up to date with their vaccinations; if you suspect any illness that could effect others, such as kennel cough, you must report this prior to your appointment by emailing info@angliandogworks.com so we can cancel/reschedule where necessary.
If your dog has ever shown aggression or bitten a person/another animal, you MUST report this prior to your appointment by emailing info@angliandogworks.com
Dogs taking part in agility MUST be free of hip and elbow dysplasia, and genetic tendencies to conditions such as osteochondritis dissecans. Any dog that shows pain and discomfort, should be seen by a vet straight away.
All dogs always remain the responsibility of the owner/handler.
Handlers will clear up after their dogs and take poo bags away with them.
No bitch in season can attend a group session with males; handlers may come without the dog in this circumstance.
Any children under the age of 18 must be always accompanied by an adult.

Data protection

We may use your contact details to contact you about your booking.
We will ask you for personal information about your dog to make a record of training requirements.
All data is stored securely electronically with restricted access.
Your details will not be passed on to any 3^rd party without your permission.
There may be photos taken during sessions; by agreeing to the terms and conditions, you are authorising photos of you and your dog to be taken and used for marketing by Anglian Dog Works and the photographer.
You can withdraw your consent at any time by contacting: info@angliandogworks.com

Disclaimer

Whilst every effort is made to ensure training sessions remain safe, Anglian Dog Works cannot be held liable for any damage to property, or injury to dog, animal, or person during training.

Owners agree to indemnify and hold Anglian Dog Works unaccountable against all losses, liabilities, judgments and costs (including legal fees and expenses) arising out of, or related to, any claim of injury to persons or property of any kind, whether before, during or after the consultation and when implementing suggested techniques with your dog.

Owners/handlers are responsible for all vet bills, no matter how they are incurred.

COVID-19 - ADDITIONAL TERMS AND CONDITIONS

If you are displaying any symptoms of COVID-19, if you are waiting on the results of a COVID-19 test or have been asked to self isolate please do not attend your session.

APPENDIX

Petplan's guidance