Training Terms of Service

Anglian Dog Works Training Terms of Service

By booking any of Anglian Dog Works’ services, you are agreeing to be bound by the following Terms and Conditions; Anglian Dog Works reserves the right to change these training terms from time without notification. 

Services include, but are not limited to courses, workshops, club sessions, 121s, initial consultations and training calls.

 

Non-attendance, Changing or Cancelling an Appointment:

If you cannot attend an appointment at the time, date and location stated when originally booked up until 72 hours before the appointment, amendments can be done yourself using the Change/Cancel Appointment button that can be found at the bottom of your ‘New Appointment’ emails that are sent out at the time of booking as confirmation. 

If the appointment is within 72 hours and you cannot make the changes yourself, please email info@angliandogworks.com as soon as possible.

 

Courses and workshops:

	More than 14 calendar days prior to the appointment	Within 14 calendar days of the session	Within 7 calendar days of the session
Cancellation	✔	✖	✖
Rescheduling	✔	✔	✖
Policy	Cancellations made more than 14 calendar days prior to the appointment may be rescheduled or refunded at no additional cost.	Cancellations made within 14 calendar days of the session may be rescheduled at no additional cost, but no fees will be refunded.	Cancellation made within 7 days of the session occurring will be subject to payment of the full cost of the lesson, and no fees will be refunded as it is difficult to fill spaces with short notice.

 

Other services, including, but not limited to Private Training Sessions and Agility Club:

	More than two calendar days prior to the appointment	Within 48 hours of the session	Within 24 hours of the session
Cancellation	✔	✖	✖
Rescheduling	✔	✔	✖
Policy	Cancellations made more than two calendar days prior to the appointment may be rescheduled or refunded at no additional cost.	Cancellations made within 48 hours of the session may be rescheduled at no additional cost, but no fees will be refunded.	Cancellation made within 24 hours of the session occurring will be subject to payment of the full cost of the lesson, and no fees will be refunded.

 

1. Anglian Dog Works reserves the right to cancel or reschedule an appointment. 
2. In group sessions, there is a limit to the number of dogs/handlers per session. For this reason, your payment will reserve your place in the class for the duration of that course or session. If you are unable to attend any class within a course, you agree to forfeit the session/s. Anglian Dog Works is obligated to run the class in your absence and is unable to re-allocate your place to another client. For this reason, no credit or refunds will be offered for group classes you do not attend.

3. It is not possible to transfer a session because the class content is designed for a set number of attendees, and I am mindful that the existing clients booked in for those times/dates have enough turns. 

   Each week of the course has a theme, so if you miss a session of your block, you won't find yourself behind the rest of the group when you return. However, that is one of the reasons the course package comes with a free 121, to cover any course objectives you don’t want to miss or any other goals you are working towards.

 

 Weather 

1. Inclement weather: As a rule of thumb, appointments are not cancelled due to inclement weather; Anglian Dog Work's view is your dogs will need exercise that day and we will be there to provide agility as an option. 
2. Hot weather: When the weather forecast is 24 degrees or over, Anglian Dog Works will make an assessment in relation to the dogs' welfare and whether sessions will go ahead in the warm weather making reference to PetPlan guidance (Image 1, appendix) and making evaluations such as the shade available on site. Handlers must bring plenty of water for themselves and their dogs and are encouraged to consider bringing a cool mat or wet towel plus a source of shade such as an umbrella or crate (Images 2 & 3, appendix).
3. In the event that appointments need to be rescheduled by Anglian Dog Works to a different time on the same day to avoid dangerous conditions, you will be notified by email with as much advanced warning as possible.  
4. In the event that appointments need to be cancelled by Anglian Dog Works due to dangerous conditions, you will be notified by email with as much advanced warning as possible. 
5. Anglian Dog Works reserve the right to cut a lesson short if the trainer feels that’s best for the dog’s welfare such as adverse weather conditions and understand if owners make that decision for their dog too.

 

General

1. For workshops and courses, dogs must be suited to working in a group setting and off-lead.
2. If your dog has ever shown aggression or bitten a person/another animal, you MUST report this prior to your appointment.
3. Dogs taking part in agility MUST be free of hip and elbow dysplasia, and genetic tendencies to conditions such as osteochondritis dissecans. Any dog that shows pain and discomfort, should be seen by a vet straight away.
4. All dogs always remain the responsibility of the owner/handler.
5. Handlers will clear up after their dogs and take poo bags away with them.
6. No bitch in season can attend a group session with males; handlers may come without the dog in this circumstance.
7. Any children under the age of 18 must be always accompanied by an adult.

 

Data protection

1. We may use your contact details to contact you about your booking.
2. We will ask you for personal information about your dog to make a record of training requirements.
3. All data is stored securely electronically with restricted access.
4. Your details will not be passed on to any 3^rd party without your permission.
5. There may be photos taken during sessions; by agreeing to the terms and conditions, you are authorising photos of you and your dog to be taken and used for marketing by Anglian Dog Works and the photographer.
6. You can withdraw your consent at any time by contacting: info@angliandogworks.com

 

Disclaimer

Whilst every effort is made to ensure training sessions remain safe, Anglian Dog Works cannot be held liable for any damage to property, or injury to dog, animal, or person during training.

Owners agree to indemnify and hold Anglian Dog Works unaccountable against all losses, liabilities, judgments and costs (including legal fees and expenses) arising out of, or related to, any claim of injury to persons or property of any kind, whether before, during or after the consultation and when implementing suggested techniques with your dog.

Owners/handlers are responsible for all vet bills, no matter how they are incurred.

 

COVID-19 - ADDITIONAL TERMS AND CONDITIONS 

If you are displaying any symptoms of COVID-19, if you are waiting on the results of a COVID-19 test or have been asked to self isolate please do not attend your session.

 

APPENDIX

Image 1: PetPlan Guidance, source: https://www.petplan.com.au/blog/dogs/how-hot-is-too-hot/